Get in touch with our team
Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact the team for help with deposits, withdrawals, bonus queries, password resets or device compatibility. Start a live chat, email your query or call for urgent matters. Staff can guide verification steps, account changes and basic troubleshooting in Australian English. Use the convenient communication channels below to reach us.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat for account, technical or bonus queries. Email monitored daily. |
| General enquiries | [email protected] - Use for documentation, corporate and legal enquiries. Attach documents where needed. |
| Affiliate enquiries | [email protected] - Partner programme, tracking and promo requests. Affiliate manager contact via email. |
| Phone | +61 2 9374 5821 - Call for urgent account matters or billing enquiries. |
| Working hours | Mon-Fri, 09:00-18:00 AEST (live chat 24/7) |
Email Support
Email is the preferred contact method for detailed requests, account-related queries or issues requiring documents. Please use a clear subject line and include up-to-date contact details, your account ID and any relevant attachments to avoid delays. We process emails in order and will reply with next steps or requests for further information. Check your spam folder if you don’t see a response.
Submit your enquiry
Response Time
Most enquiries are answered within one business day. Simple account or payment questions usually get a same-day reply, while more complex issues, such as verification, dispute resolution or detailed technical faults, may take longer to investigate. We’ll keep you updated via email or live chat with progress and an estimated timeframe, and aim to resolve every case as promptly as possible.
Feedback
Have feedback, suggestions or ideas? Send them via live chat, email or the feedback form. Every message is reviewed carefully and used to improve site features, promotions and the overall user experience. Thanks for helping us make Wowbet better - we value your input and act on what you tell us.